At Mountz Inc., we know you need to depend on your tools, because your business does. Hand and power tools form an essential layer of a production company’s infrastructure. Without the ability to fasten your screws, nuts, and bolts to the right torque, you won’t be able to create your products. That’s why we build our tools to not only be precise and accurate but durable and reliable as well. And that’s why we stand by our tools with our industry standard manufacturer’s warranty.
Mountz, Inc. Standard Terms and Conditions of Sale
Every time we sell a tool, we allow our customers a 30-day inspection period to inform us of any shortages or defects. If you intend to reject our delivery, just tell us why. Even after you’ve accepted delivery, we cover our tools with a warranty guaranteeing them to be free from defects under normal usage for a one-year period from our shipment date. If any defects are discovered, inform us and we’ll repair or replace your tool with an equivalent. If need be, we’ll extend store credit up to the sales price of the tool.
To read the specific terms of our warranty agreement, take a look at our Standard Terms and Conditions of Sale.
Torque Tool Calibration and Service
While torque tools are built to last, over time, they will eventually require calibration and service. We recommend establishing calibration and service cycles for your torque tools at a minimum of once every six months. If you don’t have in-house facilities to calibrate and service your tools, we can take care of it at one of our two state-of-the-art service centers. Our Eastern Service Center is located in Foley, AL, and our Western Service Center is located in San Jose, CA.
When a customer purchases a Mountz torque tool, they’re putting their trust in the quality of our work, the same way their customers do. We take that trust seriously and do everything in our power to live up to it. That’s the idea behind the warranty we place on our tools. The tool we promise is the tool we deliver—guaranteed.